FAQs

Memory Giving is a funeral tribute and in-memory donation platform that gives you a simple way to remember someone special, share funeral information and collect donations for the UK charities and good causes that mattered to them.

You can create and share a funeral tribute page with family and friends, who can make donations and leave messages of condolence and support.

Yes. You do not need to use a funeral director registered with Memory Giving to create a page.

You can create an account directly with Memory Giving and set up a funeral tribute page for your loved one.

No. You can create a funeral tribute page directly with Memory Giving regardless of which funeral director is arranging the funeral.

If you think your funeral director does use Memory Giving, check with them to ensure duplicate pages are not created.

A family member, friend or another appropriate person can create a funeral tribute page directly with Memory Giving.

You can create a page once you have the information you would like to share.

You do not need to have every detail available straight away, as information can be added or updated later.

You can view our terms and conditions.

Select Create a Page and follow the simple steps to create your free account. Once your account has been created you will be able to create a funeral tribute page.

You will be asked for some information about your loved one, the funeral and any charities or good causes you would like to support.

Creating a funeral tribute page should only take a few minutes once you have the main information available.

You can then personalise the page with additional information and photographs.

No. It is free to create an account and a funeral tribute page with Memory Giving.

Your funeral tribute page can include information such as:

• Your loved one's name and photograph
• A personal message
• Funeral service date, time and location
• Google Maps directions
• An Order of Service
• A webcast or live-streaming link
• Your chosen UK charities and good causes
• Donations with messages of condolence and support

Yes. You can add a photograph to help personalise your loved one's funeral tribute page.

Yes. You can include the date, time and location of the funeral service, giving family and friends one central place to find the information they need.

Yes. Google Maps directions will display on the funeral tribute page to help family and friends find the service location.

Yes. An Order of Service can be uploaded to the funeral tribute page so that family and friends can access it online.

Yes. If the funeral service is being webcast or live streamed, you can add the relevant link to the funeral tribute page.

As long as the page has not taken any donations, please contact us and we will delete the page.

Yes. You choose the UK charities or good causes you would like family and friends to support in memory of your loved one.

Yes. You can support more than one UK charity or good cause from the same funeral tribute page.

Yes. Memory Giving supports both national and local UK charities and good causes.

We understand that smaller local organisations can be just as important to a person and their family as larger national charities.

Please contact us with the organisation's details.

We will check whether it can receive donations through Memory Giving and let you know what happens next.

Not necessarily. If the organisation you would like to support is not already available, please contact us and we will look into it for you.

Family and friends can visit the funeral tribute page, choose the charity or good cause they would like to support and follow the secure online donation process.

Donations can be made using the payment methods available through Memory Giving, including debit and credit cards and, where available, digital payment options such as Apple Pay, Google Pay and PayPal.

Yes. Online donations can be made securely 24 hours a day using a compatible device with an internet connection.

It is not possible to record cash and cheque donations on a page. Please contact the charity or good cause direct to find out what their process is.

No. The facility to register offline donations such as cheques cannot be recorded on the funeral tribute page by you at this time.

Yes. Where a charity is fully registered with us, the donation is eligible and the donor makes the appropriate declaration, Memory Giving manages the Gift Aid process.

Gift Aid is a UK Government scheme that allows eligible charities to claim additional money on qualifying donations made by UK taxpayers.

For every £1 donated under Gift Aid, an eligible charity can normally claim an additional 25p from HMRC, subject to the relevant Gift Aid rules.

No. There is no charge for processing Gift Aid and the eligible charity receives the full Gift Aid amount successfully claimed.

We deduct a 5% donation processing fee that enables us to maintain and develop the platform. There is also a 0.9% fee to cover the payment provider charges.

Gift aid is subject to no fees and charges.

Yes. A QR code is emailed to you, giving people a quick and easy way to access the funeral tribute page.

Your page has its own web address, which you can share with family and friends.

You can share it through email, WhatsApp and social media, or use the QR code provided for your page.

Yes. You can share your funeral tribute page through social media, making it easier to let relatives, friends and the wider community know about the funeral and chosen charities or good causes.

Memory Giving provides a Find a Page facility to help people locate funeral tribute pages.

Yes. Family and friends can leave messages of condolence and support with their donations through the funeral tribute page.

Messages associated with the funeral tribute page can be viewed through the page.

A list of the messages are emailed to you once the funeral tribute page closes.

The funeral tribute page remains opens for 6 weeks.

If you would like to extend the page beyond 6 weeks, please contact us.

Protecting donations and personal information is fundamental to Memory Giving.

We are committed to handling donations securely and safeguarding personal information with respect, transparency and integrity.

A funeral tribute page contains information intended to be shared with family, friends and others wishing to find funeral information, leave a message or donate.

You should therefore only add information and photographs that you are comfortable making available through the page.

We take the protection of personal information seriously and handle information in accordance with applicable UK data protection requirements.

Full details about how information is collected, used and protected are available in our Privacy Policy.

Please contact us.

Our UK-based team is here to help if you have a question or need some assistance creating or managing your funeral tribute page.

Of course. If you would like to understand a little more about Memory Giving before creating your page, please contact us and we will be happy to answer your questions.

Memory Giving is a funeral tribute and in-memory donation platform, created specifically with funeral directors and bereaved families in mind.

It enables you to create a funeral tribute page for a family, share funeral information, and collect donations securely alongside messages of condolence for UK charities and good causes.

Memory Giving is designed for funeral directors, families and friends, charities, good causes and donors.

For funeral directors, it provides a simple digital service that works alongside your existing funeral arrangements, helping you offer families more choice while reducing the administration associated with managing funeral donations.

Memory Giving gives families one central place to share funeral information, add a photo and collect donations with messages of condolence in memory of their loved one.

For your funeral business, it provides a professional digital service that complements traditional arrangements, reduces donation administration and gives families and friends the convenience of secure 24-hour online giving.

Yes. Memory Giving was founded in 2010 by fifth-generation funeral directors, A B Walker, who understood first-hand the needs of bereaved families and the practical challenges funeral directors face when managing funeral donations.

That experience continues to influence how we develop and support Memory Giving today.

Yes. Memory Giving has been designed to work for funeral businesses of different sizes, from independent funeral directors and single branches to larger multi-branch organisations.

We understand that every funeral business works differently, so we'll work with you to find an approach that suits your existing working practices.

Yes. Memory Giving is suitable for multi-branch funeral businesses as well as independent and single-branch funeral directors.

Talk to us about how your branches operate and we'll help you find the most appropriate way to use Memory Giving across your business.

Simply get in touch with our team or register with us on our website LINK!

We'll talk you through Memory Giving, answer any questions you have and help you get everything set up. Training and ongoing support are also available for your team.

No. There is no registration or subscription charge for funeral directors to use Memory Giving.

Our aim is to make it straightforward for funeral directors to offer Memory Giving as part of the service they provide to families.

No. Funeral tribute pages are free to create.

Yes. We want your team to feel confident using Memory Giving from the start.

We provide training and ongoing UK-based support, whether you need help getting started, creating a funeral tribute page or answering a question from a family.

A funeral tribute page can bring together important information about the funeral and the person being remembered.

This can include funeral service details, photographs, a personal message, Google Maps directions, an order of service, webcast or live-streaming links, chosen charities and good causes, donations with messages of condolence and support.

Each page also has its own web address and QR code, making it easy to share with family and friends.

Yes. Families can choose the UK charities and good causes that were important to their loved one.

This gives families the flexibility to support the organisations that have a personal connection or special meaning to them.

Yes. Memory Giving isn't limited to large national charities. We welcome UK charities and good causes, including local organisations.

If a family's chosen organisation isn't already available through Memory Giving, please contact us and we'll be happy to look into it for you.

Yes. We recognise that some people will always prefer to donate by more traditional methods.

Memory Giving helps you manage offline donations, such as cheques, alongside online giving, making it easier to keep donation information together and reduce administration.

Yes. Where a donation is eligible for Gift Aid and the donor makes the appropriate declaration, Memory Giving manages the Gift Aid process.

There is no charge for processing Gift Aid and the eligible charity receives the full Gift Aid amount successfully claimed.

Memory Giving brings funeral information, online donations, eligible Gift Aid, messages of condolence and donation reporting together in one system.

It can reduce the amount of manual administration associated with collecting, recording and reporting funeral donations, giving your team more time to concentrate on supporting families.

Yes. Memory Giving can be fully integrated into your funeral home website through our API, helping you provide families with a seamless and professional experience.

We can also work directly with your website developer to make the integration process as straightforward as possible.

There is no charge for using our API or for our integration/development support.

Your website developer may make its own charge for any development or implementation work, so we recommend discussing this directly with them.

Yes. We're happy to speak directly with your website developer.

Our team can provide the information they need to integrate Memory Giving and discuss how the service can best fit within your existing website.

Yes. We understand how important it is that the service you provide reflects your own business and the experience you want to give your families.

We can work with you and your website developer to discuss how Memory Giving can be integrated and personalised to complement your existing service.

Trust and security are fundamental to Memory Giving.

We are committed to protecting every donation, safeguarding personal information and honouring every memory with respect and integrity.

Further information about how we collect, use and protect personal information can be found in our Privacy Policy.

Of course. We understand that every funeral business works differently and you'll want to be confident that Memory Giving is right for your team and your families.

contact us and we'll be happy to answer your questions, talk through how the service works and discuss how Memory Giving could fit alongside your existing arrangements.

Every funeral business works a little differently. Our team is happy to talk through your requirements, answer any questions and show you how Memory Giving can enhance your business.

contact us | Register with Us

Memory Giving is a funeral tribute and in-memory donation platform that helps families and funeral directors collect donations in memory of someone special.

Each funeral tribute page can support one or more chosen UK charities or good causes, giving family and friends a simple and secure way to donate and leave messages of condolence and support.

Memory Giving welcomes charities and good causes based in the UK.

We work with organisations of different sizes, from well-known national charities to local charities and good causes that are important to individual families and communities.

Yes. We believe families should be able to support the organisations that genuinely mattered to their loved one.

Local organisations can often have a particularly strong connection with the person being remembered, their family or their community, so it's important to us that families can support appropriate local causes.

Memory Giving is therefore not limited to national charities. UK charities and good causes of different sizes, including national and local organisations, can be supported.

You can view our terms and conditions.

A charity or good cause may be selected to receive donations even if it does not already have an established relationship with Memory Giving.

We would, however, encourage organisations receiving donations through Memory Giving to register for free with us so they can benefit from the additional information and services available to registered organisations.

No. There is no registration or subscription fee for charities and good causes to register with Memory Giving.

Registering helps us work more closely with your organisation and gives you access to additional information and reporting relating to donations received through Memory Giving.

It also helps us make sure we hold the correct information for your organisation and can transfer donations efficiently.

Please contact us.

We'll look at the details of your organisation and advise you about the information we need and the next steps.

Simply contact the Memory Giving team.

We'll explain what information is required and help you through the registration process.

Of course.

Whether you're a large national charity, a small local organisation or a good cause receiving in-memory donations for the first time, we're happy to answer your questions and explain how Memory Giving works.

When a funeral tribute page is created, the family or funeral director can select the UK charities or good causes the family would like to support in memory of their loved one.

Donors visiting the page can then donate to the chosen organisation(s).

Yes. Families can choose more than one UK charity or good cause where they would like donations to be made in memory of their loved one.

Donations are made securely online through the funeral tribute page.

This gives family and friends a straightforward way to donate at a time that suits them, using a compatible device and one of the available payment methods.

Memory Giving collects donations made through funeral tribute pages and arranges for the funds to be transferred to the appropriate charities and good causes.

Registered organisations can also benefit from the donation information and reporting available through Memory Giving.

Charities and good causes not registered with Memory Giving will receive information about the funeral tribute page and payments by email.

Registered organisations also receive information by email but can also access reporting about donations received through Memory Giving.

Registered charities can receive relevant information that helps identify the funeral tribute and the person in whose memory donations have been made.

This can help your organisation acknowledge and record in-memory giving appropriately.

Yes. Where a charity is registered with Memory Giving, the donation is eligible and the donor completes the appropriate declaration, Memory Giving manages the Gift Aid process.

No. There is no charge for processing Gift Aid and the eligible charity receives the full Gift Aid amount successfully claimed direct from H M Revenue & Customs.

Gift Aid allows eligible charities to receive additional money from HMRC on qualifying donations.

Under the current Gift Aid scheme, an eligible charity can normally receive an additional 25p for every £1 donated by an eligible UK taxpayer who has made a valid Gift Aid declaration.

Where the appropriate permission has been provided, relevant next-of-kin information can be shared to enable your organisation to acknowledge the donations received in memory of their loved one.

We recognise how important thoughtful acknowledgement can be to families and charities alike.

Any personal information provided should only be used in accordance with the permissions given and applicable data protection requirements.

No. Donor information is not passed onto charities and good causes. Memory Giving emails a thank you to every donor on behalf of the family and charity or good cause.

Yes. Protecting donations and personal information is fundamental to Memory Giving.

We are committed to handling every donation safely, securely and respectfully, with transparency throughout the process.

Where your organisation has been selected by the family, its name, logo and about details can be displayed as part of the donation information on the funeral tribute page.

Registered organisations can help us ensure the information we hold about them is accurate and up to date.

Yes. A funeral tribute page gives donors an opportunity to see which organisations were important to the person being remembered.

After the funeral tribute page closes to donations, Memory Giving directs visitors to an organisation’s website to make further donations or find out further information about their work.

We take the protection of personal information seriously.

Information is handled in accordance with applicable UK data protection requirements and our Privacy Policy, with appropriate consideration given to the choices and permissions provided by families and donors.